Refund, Resend and Returns Policy
Refund, Resend and Returns Policy
Refund policy Trendenor.com (“Trendenor”).
Please review the following policies carefully.
Trendenor offers a quicker dispute solution and will appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to Trendenor provided Warehouse address if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, Trendenor will make a refund, resend, or accept the return for any of the following cases:
1. Orders Delayed.
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from Trendenor warehouse. Orders shipped to the USA, it will be counted 45 days after orders departed from Trendenor warehouse.
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, Trendenor will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.
2. Orders not Received.
Trendenor will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If Our clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
3. Products Damaged.
Trendenor offers a full refund or a replacement if packages arrived are badly damaged.
Trendenor offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
4. Incorrect or Missing Products.
Trendenor has a strict quality control process before products are dispatched. Trendenor will deal with incorrect or missing products as follows:
a. For incorrect products, Trendenor offers a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., Trendenor offers a refund or resend if you provide a screenshot complaint including name, content and date.
c. For parts missing which doesn’t affect product function, Trendenor may refund partially or resend the missing part; for parts missing which affect product function, Trendenor will resend the product only.
d. For accessories, Trendenor will resend the accessories.
5. Orders Cancellation.
For orders cancellation, Trendenor offers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.
c. After payment, video and photo orders cannot be canceled as Trendenor has planned and prepared for you after payment.
Important Interpretation
1. Deadline of Opening Dispute.
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
2. Force Majeure.
Trendenor takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Trendenor will notify you by Chat, Skype, Email, Line, WhatsApp etc.
3. Return.
Products can be returned to Trendenor Team Provided warehouse address only.
Please return products within 30 days after receiving products.
4. Unacceptable Disputes.
CJ shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
Trendenor always try to offer the best service. If you have any other questions, please feel free to contact us .
Refund policy Trendenor.com (“Trendenor”).
Please review the following policies carefully.
Trendenor offers a quicker dispute solution and will appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to Trendenor provided Warehouse address if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, Trendenor will make a refund, resend, or accept the return for any of the following cases:
1. Orders Delayed.
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from Trendenor warehouse. Orders shipped to the USA, it will be counted 45 days after orders departed from Trendenor warehouse.
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, Trendenor will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.
2. Orders not Received.
Trendenor will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If Our clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
3. Products Damaged.
Trendenor offers a full refund or a replacement if packages arrived are badly damaged.
Trendenor offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
4. Incorrect or Missing Products.
Trendenor has a strict quality control process before products are dispatched. Trendenor will deal with incorrect or missing products as follows:
a. For incorrect products, Trendenor offers a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., Trendenor offers a refund or resend if you provide a screenshot complaint including name, content and date.
c. For parts missing which doesn’t affect product function, Trendenor may refund partially or resend the missing part; for parts missing which affect product function, Trendenor will resend the product only.
d. For accessories, Trendenor will resend the accessories.
5. Orders Cancellation.
For orders cancellation, Trendenor offers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.
c. After payment, video and photo orders cannot be canceled as Trendenor has planned and prepared for you after payment.
Important Interpretation
1. Deadline of Opening Dispute.
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
2. Force Majeure.
Trendenor takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Trendenor will notify you by Chat, Skype, Email, Line, WhatsApp etc.
3. Return.
Products can be returned to Trendenor Team Provided warehouse address only.
Please return products within 30 days after receiving products.
4. Unacceptable Disputes.
CJ shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
Trendenor always try to offer the best service. If you have any other questions, please feel free to contact us .